This resource is part of a training programme in business planning, service development and evaluation that uses general management ideas and principles so it is useful for anyone though it is aimed at third sector organisations, community organisations and public service managers.
Increasing diversity in job-recruiting – a trial that closed the racial gap has lessons for recruiters
April 13, 2021
Increasing diversity in the workforce is an important challenge. The public trust government services and companies more if they see that their social identity – race, gender, disability etc. – is reflected in the service being provided. Employers are therefore keen to improve the application rate and success rate of minority-group candidates. A recruitment campaign for a regional police service managed to increase by 50% the pass rate on a pre-employment test, amongst non-white candidates. They achieved this huge improvement by changing the wording of emailed information sent to candidates. How did this work[1] and what are the practical implications for employers?